Andromeda Tour FAQ
Andromeda Tour & Travel Agency has been operating in the travel business since 2005, successfully fulfilling our clients’ needs and wishes to almost satisfaction. As a specialist handling agent in Turkey, we are able to provide our clients with the most suitable packages and private tours according to their interests and special wishes. This has gained us an excellent reputation, based on the thought and planning that goes into our holidays, as well as on the personal service in which we take great pride.
Andromeda Tour & Travel Agency are mostly concerned with incoming handling services for partner operators.
The experience gained over 10 years is used dynamically and effectively by our management team.This is highly appreciated by our partner companies who we have been in co - operation with for many years. The reputation and active work of Andromeda Tour & Travel Agency has been awarded by the Turkish Ministry of Tourism and Turkish Travel Agencies Association since 2005 and by TripAdvisor since 2014 and continues to be awarded today.We take great pleasure being at your disposal for any kind of business requests for mutual co-operation in the near future.
We do not only book your Turkey tours but also we can provide you with assistance of local suggestions, hotel bookings, flight tickets, car rentals and airport transfers.
We are sincerely looking forward to establishing a close working relationship with you to ensure that your clients get the tour they want, and you get the support you need when booking their travel to Turkey through our service. We understand that customers are everything so that their vacation should not end on the day their bags are unpacked. Experience lasts a lifetime, and we hope this will be so for each of our clients.
Explore Turkey with Andromeda Tour, your forever partner and friend!
- Adress :Adnan Kahveci Cd. No: 12, 50180 Göreme/Merkez/Nevşehir
- WhatsApp:+90 542 271 21 00
- Phone :+90 384 271 21 00
- Mail :firstname.lastname@example.org
Choose your favorite tour and fill “Inquiry Form” button so that we can know which tour you are booking, or click “Tailor - made Tour” button to submit your request if there is no tour meet your needs.You’ll receive the updated itinerary and quotation from us within one working day.
* Note: Have a read of Terms & Conditions and How to Pay pages will be helpful for your booking procedure.
An updated itinerary with quotation e - mail will be sent to you from us.The itinerary will list many details so that you can have a clear idea of the booking tour.
Fee - free change service is offered during the booking procedure if you find any thing not meet your requirements.We are pleasant to receive your feedback by email or telephone to amend the tour until the client is completely satisfied with the plan.
Confirm the booking. Confirm acceptance with sales and pay the deposit. Early confirmation would be greatly appreciated.
* Important Note: Upon receiving your deposit, we’ll start the process to secure the booking. The proposed hotels and flights will be available for a limited time following presentation of our proposal, but we are not able to guarantee their availability until we have secured the booking following your acceptance of our proposal.If any changes do occur, we will advise you of other options and ask for your approval before securing the booking.After securing the booking, we’ll send you the confirmation and invoice for you to pay the balance to our account.
Once we received your balance account, we will send you the final confirmation letter.In order to help you we do some preparation before you travel to Turkey and we will forward the welcome letter with some importance travel tips to you. Meanwhile Andromeda Tour are ready for serve you well while you are travelling in Turkey.
1- Turkey domestic airfare on economic class basis or bus ticket(s) as specified in the itinerary; airport construction fee and fuel surcharge.
2- As specified in the itinerary, hotel accommodation with daily Turkish buffet breakfasts based on two adults sharing one standard twin-bed room ; solo travelers or travelers who want to occupy one twin-bed room of their own are required to pay additional charge of single supplement rate. A single room is subject to availability based on prior request at an additional cost; if the recommended hotel is not available, it will be substituted by a similar one.
3- Transfer by air-conditioned vehicle between airport/railway station, hotel and attractions as specified in the itinerary. Separate arrivals and departures will incur extra charges.
4- Turkish lunches and dinners in selected local Turkish restaurants as specified in the itinerary with L/D.
5- Experienced driver and English- Spanish – Portuguese – Chinese speaking guide service on all normal sightseeing activities.
6- All entrance fees to scenic spots as shown in the itinerary. The final arrangement will be determined by local tour guides based on the local circumstances which are beyond the control of Andromeda Tour. Andromeda Tour will adhere to the original itinerary as accurately as possible.
7- Government taxes.
1- International airfare tickets.
2- Visa fee, passport application or renewal fee.
3- Tip for guides, escort, drives, bellman, etc.
4- Personal expenses such as excess luggage fees, laundry, postage, communications and beverages.
5- Optional meals, shows and excursion, which will be added up if the clients desire to take the activities.
6- Any other changes caused by natural disasters, fires, weather, governmental and local authority orders, political change, strikes, war, riots, quarantine, custom regulations, damages or injury caused by accident beyond the control of Andromeda Tour and that has incurred due to the tourist action violating the laws.
7- Any items not specified in the itinerary.
All quotation is in US dollar and based on the exchange rate between TR and USD in effect at the time of publishing. It is subject to change.
The quotation on our website is also subject to change during some Turkish festivals, national holidays or events, when hotels may levy higher rates which will be advised on a case by case basis.
Alteration & Cancellation:
Alteration before payment is free of charge. In the process of travel, any extra payment caused by clients’ changes will be added. Any unused portion is neither refundable nor exchangeable. Written notice of cancellation must be received by Andromeda Tour either by email or fax. Oral cancellation by phone will not be accepted.
The cancellation refund is as follow:
|30 days before the scheduled date of departure||Get FULL refund|
|15-30 days before the scheduled date of departure||Deduct 5% from the full refund|
|7-15 days before the scheduled date of departure||Deduct 30% from the full refund|
|2-7 days before the scheduled date of departure||Deduct 50% from the full refund|
|Within 24 hours before the scheduled date of departure||Deduct 100% from the full refund|
|In the process of the travel||Get NO refund unless it is agreed by Andromeda Tour|
In addition to the above stated cancellation refund, please be noted the refund of the payment excluding penalties if applicable, charged by cruise, hotels, airlines and rail.
|Children five years and under||Free of charge|
|Children between six to eleven||50% of the total price based on an extra bed in adults room upon request|
|Children of twelve and above||100% of the total price|
The above is the general terms of children discount. Please consult your travel advisor about the details.
Clients Health Requirements:
To ensure the smooth operation of the tour, Andromeda Tour highly recommends that participants be in good health. We recommend you to consult your physical regarding the wellness and ability to travel long distances and high altitude regions. Any physical or mental disability which requires special treatment or attention must be noted at the time of reservation.
Private Tour and SIC Tour:
Andromeda Tour specializes in private tour which means you (and your party) decide which day to go and enjoy private vehicle and guide service during the whole trip. It is the guarantee of flexibility, comfort and your peace of mind.
For solo travelers and business clients, we also recommend SIC tour (bus tour), which means participant will share bus and guide service with other clients. Our coach and guide will go from hotel to hotel to pick up guests who signed up the tour for the day. Only English-speaking guide provided for SIC tour, and our guide will take you to all the scenic spots as what listed in the itinerary. It is very convenient and economic.
For any complaint, please notify your guide immediately to avoid any potential similar problems from happening again during your trip. If your complaint can not be resolved locally, please kindly send us an email or call us. To be valid, all complaints with details must be submitted within 30 days since the end of the tour.
The clients "privacy is important to Andromeda Tour. We will not discuss or disclose of the clients" information with any third parties, and not rent your email or postal address for on-line business to other company.
Andromeda Tour acts only in the capacity of an agent for contracted travel-related services. All travel arrangements included in trips are made on participants or agents’ behalf upon the express condition that neither Andromeda Tour nor its agents shall be liable or responsible in the absence of its/their negligence for any direct, indirect, consequential harm, or irregularity of any kind which may be accessioned by reason of any act or omission of any person or entity, inducing without limitation, any act of negligence or breach of contract of any third party such as airline, train, coach, private car, cruise vessel, boat, or any other conveyance, hotel, sightseeing provider, local ground-handler, restaurant, etc., which is to or does supply any goods or services for trips. Participants and agents understand that Andromeda Tour neither owns nor operates such third party suppliers and accordingly agrees to seek remedies directly and only with those suppliers and not hold Andromeda Tour responsible for their acts, omissions or commissions. Without their limiting the foregoing, Andromeda Tour is not responsible for any losses or expanse due to the delay of changes of schedule, over booking of accommodations, default of any third parties, sickness, weather, strike, acts of God, acts of terrorism, force majeure, acts of government’s civil disturbances, war, quarantine, customs regulations, epidemics, criminal activity or for any other cause beyond its control. All such losses or expenses have to be borne and paid for by the participant or agents.
Andromeda Tour reserves the right to postpone, alter or cancel the travel services as necessary due to the unforeseen conditions or for the convenience of the operation of tours. Any additional payment incurred shall be charged to the traveler and the overcharge shall be refunded. Liability for such cancellation is limited to full refund of money received by Andromeda Tour. No unused refund shall be given back in part or in full due to traveler’s unwillingness to go. All tour fares are based on the present value of foreign currencies in relation to the U.S.dollar, and in current tariffs on the same date and are subject to change. However, Andromeda Tour will not adjust the price once it has been confirmed and deposit has been received.
Andromeda Tour shall not be liable for any dangers and risks inherent in travel, which may result in traveler’s injuries, damages or losses. Places in remote areas may without easy access to medical facilities or rapid assistance. Traveler is hereby warned of such kind of dangers and risks, and the possibility traveler may not travel as scheduled due to personal emergency. Baggage is carried at owner risk and baggage insurance is recommended.
Andromeda Tour reserves the right to decline to accept, or retain any person as tour participant, should such person’s health, mental condition, physical infirmity or general deportment impede the operation of the tour or the rights, welfare or enjoyment of other tour participant. Participant should strictly abide by the laws and regulations promulgated by the governments of Turkey. Andromeda Tour shall not be responsible for the penalty in part or in full due to the infringement.
Andromeda Tour do not take any responsibility for any items purchased at shops during the tours. Any after service must be between consumer and shops.
We use your information to know who you are and how to contact you to provide accurate and prompt replies.
We use email to respond to enquiries and raise issues of all types. We will never use your email address to distribute information about site updates or for future communications unless requested. We will never share your email address with anyone without your express permission.
Security and Encryption:
Andromeda Travel Agency takes every reasonable precaution to protect your information. We use Transport Layer Security (TLS) encryption technology, which supersedes SSL encryption technology, on our website and a secure server to encrypt information transmitted between your browser and our server. As a result, data you submit to our website, including credit card and payment information, is transmitted securely over the Internet.
We are highly committed to protecting your privacy and will not share any of your personal information with anyone unless ordered by a court of law. We operate in compliance of Turkish Law and the Data Protection Act 1998.
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You can find more information about cookies in general, including how to see what cookies are installed on your device and how to manage and delete them on "www.allaboutcookies.org" and "www.youronlinechoices.com".
Third Party and Affiliated Links:
Our website contains external links to other websites including hotel and other travel agency websites. We have no control over, and are not responsible for the content of, or information gathered by, these other websites.
Each social media platform has its own terms, conditions and privacy policies. Our engagement and communication with them is undertaken under their conditions.
Users are advised to use social media platforms wisely and to engage with them with due care and caution in regard to their own privacy and personal information. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourages users wishing to discuss sensitive details to contact them through primary communication channels such as telephone or email.
This website may use social sharing buttons which share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
This site is owned and operated by Andromeda Travel Agency.
We are a member of TURSAB; Association Of Turkish Travel Agencies with the license number A-5195